With the increasing sales on the e-commerce portal, it has become an ideal place for all the sellers to increase business opportunities and profits. But when it comes to the suspension of the account of the sellers it is a big blow to the sellers as it is a major risk to the reputation of the sellers. To avoid the suspension of your account on Amazon it becomes mandatory on your part to follow all the guidelines given by Amazon.
If your account has been suspended due to violation of the guidelines put forward by Amazon then you need to move ahead very cautiously to reinstate your suspended account and get back your lost reputation. There should be a well-designed plan of action to let you go through the whole process smooth as most of the time sellers make some blunders that leads to permanent suspension of their accounts. It is a process that has to be carried out with the right practices.
Things to be kept in Mind after the suspension of seller’s account-
Don’t Panic:
There is no need to get panic if your account gets suspended on Amazon as this is the time that even the slightest mistake can lead to bigger problems like permanent suspension of your account. With a well-designed appeal plan and ready to move according to the guidelines of the Amazon. If some alterations are needed then also you must be ready to make the changes that will lead to a more stable business.
Don’t submit your first appeal in a hurry:
Most of the time Amazon does not reinstate the suspended account after the first appeal is made. This is why a great plan of action can work positively when it comes to filing an appeal. The process can take a few weeks or even months in the whole process but on the other hand, the investigators take only a few minutes to review the appeal as Amazon receives thousands of appeals every day. So, a great and effective plan of action is a must before submitting the first appeal.
Don’t send multiple letters after submitting the first appeal:
After sending the first appeal regarding the suspension of the seller account, do not rush to send multiple letters. It takes at least a week for Amazon seller performance to reply back due to the volume of appeals received by them on a daily basis. As the whole process gets delayed by the seller performance many sellers get panic and nervous that the seller performance did not receive their appeal. This is why they send multiple appeals in order to get a positive reply from seller performance. This can delay the whole process reinstatement.
Don’t open a new account in case of account suspension:
After the suspension of the seller account, opening a new account is not the right solution as it does not serve any purpose. If you really think that opening a new account with a new name can help you out in fooling Amazon then you are on the wrong track as it will not only delay your reinstatement process but it might process that your appeal gets canceled permanently. There are many ways with which Amazon can find out about the new account so be very cautious while taking any such step.
Don’t make any changes in the invoice:
If Amazon finds out that the sellers have obtained their inventory from some unauthorized sources then they suspend the seller’s account. If Amazon seller account gets suspended because of unauthorized inventory then never try to modify your current invoice as this will not serve any purpose. In this case, your appeal can get canceled permanently. Even if you make the slightest changes then your case can get damaged and can lead to delay in reinstatement.
As it is their daily work this is why it becomes very easy for them to find out forged or fake invoices and this kind of case is very difficult to resolve.
Don’t go legal with Amazon:
If you find yourself at fault then it is better to take the accountability of your actions rather than proceed with any legal formalities against Amazon. Amazon likes to deal directly with sellers during the whole process of appeal. As soon as a legal angle is involved the appeal gets delayed and Amazon becomes unresponsive. They only get in touch with the seller until they contact Amazon directly.
Avoid contacting Seller support:
Seller performance is the department that can assist the seller once the account is suspended. You can only contact them through email as there is no contact number available. It will be advisable that the sellers avoid seller support. Seller support does not have any say in the final decision regarding the suspended account. They just provide basic customer support by giving general advice. This advice can sometimes damage the process appeal as it is not specific. So, contacting the seller's performance is the best option after your account gets suspended.
Don’t use rude language in the appeal:
You need to keep your cool if your account gets suspended. Avoid using inappropriate language and vulgar words to vent out your anger. Once you send an appeal with the inappropriate language your appeal is most likely to get delayed. After this, only an apology can help you with the reinstatement of your account.
EndNote
If you are served with any warnings or notices from Amazon then try to address it immediately. This is the best way to get your account reinstated if your account gets suspended.
For an effective Amazon suspension appeal service, it is very necessary to hire professionals like orphocommerce who can help you out to get through this process very professionally. Hiring a professional always works in favor of the seller as they know the do’s and don’ts to be followed during the appeal.
Apart from that the best way to avoid this whole process is to follow the guidelines put forward by Amazon like a religious text and play safely while working with Amazon as a seller.